-The biggest call center outsourcing company in Korea , MPC is running several call centers and
  installed recording systems in each separated center.
- The biggest call center outsourcing company in Korea , MPC is running several call centers and installed recording systems in each separated center.
- Owing to dual management, internal monitoring staffs were suffering inconvenience. Especially when their existing recording system caused errors and background noise is very loud, however they couldn't figure out the reason. Also internal management costs too much. Therefore their main requirements were:
- To moderate setup cost, flexible expansion and convenience.
- To be able to control & manage from the head office because more call centers will be added as part of the expansion (currently 3 centers, 870 agents).
Therefore its main requirement were:
- To moderate setup cost, flexible expansion, convenience.
- To be able to control & manage from the head office because more call centers will be added as part of the expansion (currently 3 centers, 870 agents).

Before deployment:
Board based recording system, Comverse Co. Safe Net.
Used local product DVR9000.

After deployment:
All systems are integrated with VoiceLink.

Competitive products:
Comverse, NiceLog, Local Brand (MS Electronic Communication)

Winning Factors:
① Central management (controlling & monitoring centralization)
② Cost effectiveness
③ Easy installment and expansion
④ Convenience for users and easy maintenance.

- Reduced admin & monitoring staff to about ½, owing to central management.
- In the case of expansion and integration with the existing equipments, the cost will be reduced by 1/3.

- 800 Teleservices is a Hong Kong based provider of outsource contact center operations and management throughout Asia Pacific with a second ACD-based location, across the border in Beijing, China.
- Having experienced a growth in their business, they needed to add approximately 50 agent-recording licenses to their contact center.
- Their agent-seats required full CRM functionality including call monitoring and recording and the ability to integrate with their customer tailored CRM solutions.
- The system needed to offer flexible functionality such as dynamic channel allocation, flexibility of configuration, full range of recording applications from one solution, easy integration and ease of maintenance.

Before Deployment:
Used proprietary hardware based recording solution.
After Deployment:
All systems are integrated with VoiceLink.

- Enable 800 Teleservices to meet increasing recording and monitoring needs without having to invest in additional proprietary hardware.
- Reliability, dependability and data access issues.

- Flexibility of Implementation and Configuration : Being software based, VoiceLink offers fast installation, configuration and modification.
- Flexibility of Recording Functions : 800 Teleservices can modify recording triggers to meet all of their customer needs, including full-time, selective, record-on-demand, rules-based, event driven and more.
- Easy System Expansion : VoiceLink utilizes standard technology and have been able to avoid spare part related issues.
- Distributed Architecture - VoiceLink is capable of archiving recordings off of any standard TCP/IP LAN/WAN networking environment, thus enabling 800 Teleservices to utilize their current investment in hardware such as multi-media agent PCs and standard industry servers.